Warranty & Return Policy

Please read through the description of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order. If you have any question, feel free to contact us.

All items sold from OkayHair.com have the following warranty:


  • 30 Days Money Back Warranty:

    If you are not satisfied with our product because it doesn't work, you can send them back to us in 30 days after you receive it for refund, in this case, we don't refund the shipping fees.

  • 30 Days Month Exchange Warranty:

    If the product doesn't work, you can send them back to us in one month for exchange, buyers pay the shipping fees for sending back to us, and we pay the shipping fees for resending them to buyers.

Return Fees:


  • DOA (Dead on Arrival):

    We do perform QC (quality control) on all products and test them thoroughly before they ship. While DOA devices are rare, they can still occur. If you received a DOA product, please inform us within 48 hours of its arrival via email with attached photos or video. After confirming the DOA issue, you can send it back for a replacement at your cost, and we will pay a $20 credit (you can use it for your next purchase in our site.) to compensate the return shipping fees. Or we'll proceed a full refund on the DOA products after you send it back to us. Please notice that the $20 credit does not apply to items being shipped back for a refund. Upon arrival of your product at our facility, we will confirm the DOA and then process refund if applicable.

  • What is a DOA?

    A DOA is a product that does not use, hence the term Dead on Arrival. We must be notified within 48 hours about a DOA product in order to apply the 20$ credit policy.

  • In other case, buyers should pay the shipping fees to return the unsatisfied goods and No matter for exchange or refund, buyers should send our products back first. After we receive the returned item(s), we will process the refund or exchange immediately.

  • Please write a note with your order number or Paypal payment number so that we can find the order details. Thanks.

How to return?


  • Get return authorization first:

    Before returning an item, please speak to our customer service representative before returning an item for the return authorization via online chat or email.

  • Return/refund for quality problem


    Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.

    We will look into the case once we receive your email, then offer you some solutions.

     

    Kindly reminder:

    1.All the items are not returnable any more after 30 days.

    2.Please keep the item in original condition if you want to return it within 30 days, items that has been used or washed is not returnable any more.

    3.Please do not return the parcel before you get our permission.or we are not responsible for any loss caused.

    4.please write your order number on a paper and pack the paper together with the item,so that we can easily find your order in our system once we receive the parcel.